Mersin B\u00fcy\u00fck\u015fehir Belediyesi Su ve Kanalizasyon \u0130daresi (MESK\u0130) Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc b\u00fcnyesinde y\u00fcr\u00fct\u00fclen Kalite Y\u00f6netim Sistemleri kapsam\u0131nda 05-07 Mart 2019 tarihleri aras\u0131nda T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan, TS EN ISO 9001:2015 Kalite Y\u00f6netim Sistemi standard\u0131 kapsam\u0131nda 1. G\u00f6zetim Tetkiki, TS ISO 10002: 2014 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi standard\u0131 kapsam\u0131nda belge yenileme (Ge\u00e7i\u015f) tetkiki, TS EN ISO 18295-1 VE TS EN ISO 18295-2 M\u00fc\u015fteri \u0130leti\u015fim Merkezleri Sistemi 1. G\u00f6zetim Tetkikleri ba\u015far\u0131yla ger\u00e7ekle\u015ftirildi.
\nT\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan 05-07 Mart 2019 tarihleri aras\u0131nda TS EN ISO 9001:2015 Kalite Y\u00f6netim Sistemi standard\u0131 kapsam\u0131nda 1. G\u00f6zetim Tetkiki, vatanda\u015f ve payda\u015f \u015fikayetlerini daha etkin y\u00f6netmek, beklentilerini kar\u015f\u0131lama oran\u0131n\u0131 art\u0131rmak, \u015fikayetleri ve \u00f6nerileri mevcut faaliyetler i\u00e7in bir iyile\u015ftirme f\u0131rsat\u0131 olarak de\u011ferlendirmek amac\u0131yla hayata ge\u00e7irilen TS ISO 10002 m\u00fc\u015fteri memnuniyeti ve \u015fikayet y\u00f6netim sistemi standard\u0131 kapsam\u0131nda belge yenileme (ge\u00e7i\u015f) tetkiki ba\u015far\u0131l\u0131 bir \u015fekilde tamamland\u0131.
\nAyr\u0131ca M\u00fc\u015fteri \u0130leti\u015fim Merkezleri i\u00e7in m\u00fc\u015fteri beklentilerini kar\u015f\u0131lamak, m\u00fc\u015fterilere do\u011fru, h\u0131zl\u0131, g\u00fcvenilir, m\u00fc\u015fteri odakl\u0131 bir hizmet verebilmek, m\u00fc\u015fteri ileti\u015fim kalitesinde iyile\u015fme sa\u011flamak, ileti\u015fimde ya\u015fanan sorunlar\u0131 gidermek amac\u0131 ile haz\u0131rlanm\u0131\u015f olan TS EN ISO 18295-1 M\u00fc\u015fteri \u0130leti\u015fim Merkezleri i\u00e7in T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan 2018 y\u0131l\u0131 May\u0131s ay\u0131nda T\u00fcrkiye\u2019de belgelendirilen ilk kurum olan MESK\u0130; Alo 185 hatt\u0131 ile vatanda\u015flar\u0131na en iyi hizmet vermek i\u00e7in yenilenme ve s\u00fcrekli iyile\u015ftirme \u00e7al\u0131\u015fmalar\u0131 kapsam\u0131nda ve TS EN ISO 18295-2 M\u00fc\u015fteri ileti\u015fim Merkezleri Gereklilikleri 1. G\u00f6zetim tetkiki tamamland\u0131.
\nT\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) Tetkik\u00e7ileri yap\u0131lan denetimlerde MESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc\u2019n\u00fcn kaliteli y\u00f6netim sistemine sahip oldu\u011fu belirtirken s\u00fcreklili\u011fin zor oldu\u011funu, bu zorluklar i\u00e7erisinde ba\u015far\u0131l\u0131 \u00e7al\u0131\u015fma performans\u0131yla MESK\u0130’nin iyi bir \u00f6rnek oldu\u011funu belirttiler. Verimli ve \u00f6zverili \u00e7al\u0131\u015fmalar\u0131yla kaliteli y\u00f6netim sisteminin \u00f6nemli bir par\u00e7as\u0131n\u0131 olu\u015fturan MESK\u0130 \u00e7al\u0131\u015fanlar\u0131n\u0131n, elde edilen bu belgenin s\u00fcreklili\u011fi i\u00e7in ayn\u0131 performansla \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcreceklerine inand\u0131klar\u0131n\u0131 s\u00f6yleyip, ba\u015far\u0131yla y\u00fcr\u00fct\u00fclen \u00e7al\u0131\u015fmalar\u0131ndan dolay\u0131 MESK\u0130 yetkililerine ve \u00e7al\u0131\u015fanlar\u0131na te\u015fekk\u00fcr ettiler.
\nMESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc\u2019nden yap\u0131lan a\u00e7\u0131klamada: \u201cVatanda\u015flar\u0131m\u0131z\u0131n daha iyi hizmet almalar\u0131 i\u00e7in gereken hassasiyeti g\u00f6steriyoruz. Yeni kalite standartlar\u0131n\u0131 yak\u0131ndan takip ediyor ve kalitemizi g\u00fcnden g\u00fcne y\u00fckseltiyoruz. Hizmet sunumunda h\u0131z, kalite, verimlilik ve etkinli\u011fi en \u00fcst d\u00fczeye \u00e7\u0131karmak, vatanda\u015f memnuniyetini artt\u0131rmak ve y\u00f6netim sisteminde s\u00fcrekli iyile\u015ftirmeler yapmak suretiyle dinamik yap\u0131y\u0131 korumak i\u00e7in \u00e7al\u0131\u015f\u0131yoruz. TSE\u2019nin denetimleri sonucunda, kalite belgemizi yenileme hakk\u0131 kazanm\u0131\u015f olmam\u0131z da bunun en g\u00fczel \u00f6rne\u011fidir. MESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc olarak TS ISO 10002, \u00a0TS EN ISO 18295-1 ve TS EN ISO 18295-2 belgeleri ile birlikte t\u00fcm \u00e7al\u0131\u015fmalar\u0131m\u0131zda m\u00fc\u015fteri odakl\u0131 yakla\u015f\u0131m temel al\u0131narak ve geli\u015ftirerek s\u00fcrd\u00fcrmeye devam edece\u011fiz.\u201d denildi.
\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
Mersin B\u00fcy\u00fck\u015fehir Belediyesi Su ve Kanalizasyon \u0130daresi (MESK\u0130) Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc b\u00fcnyesinde y\u00fcr\u00fct\u00fclen Kalite Y\u00f6netim Sistemleri kapsam\u0131nda 05-07 Mart 2019 tarihleri aras\u0131nda T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan, TS EN ISO 9001:2015 … Devam\u0131n\u0131 Oku…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/3580"}],"collection":[{"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3580"}],"version-history":[{"count":0,"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/3580\/revisions"}],"wp:attachment":[{"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mersinekonomipolitikagazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}